How do I return my order?
In order to handle your return, we need your order number, customer number and name. Please contact our customer support at firstname.lastname@example.org for assistance with your return. We will respond within 48h and support you with helpful information for the next step.
Refund will be paid into your bank account within 30 days if you, the consumer, cancel your purchase.
Right of withdrawal
Löwengrip obviously wants you to be 100% happy with your item. You, therefore, have the right to withdrawal and a full refund for 14 Days, which is in accordance with the statutory right of withdrawal. The right of withdrawal or return is only applicable on goods where the actual item and its packaging are in an unaltered state, i.e. undamaged in sealed packaging. You, the customer, are responsible for return shipping charges.
Product quality claims
Löwengrip guarantees that the goods you have ordered are in perfect order at the time of delivery. Should you receive a defective item or an incorrect delivery, you need to contact our customer service team as soon as possible. For goods damaged upon delivery, a rule of no later than 14 days apply. Löwengrip will of course pay for the shipping for any incorrect deliveries and any product quality claims, but for us to be able to do so, you will personally need to email email@example.com and state what it is regarding, nature of the claim, the order number and possibly the invoice number too. When you return the item in the post, you also have to include a note stating that this is a product quality claim and the nature of the claim. This needs to be sent in with the delivery documents you received when you picked up your goods from the delivery point. You can also write directly onto the delivery document as long as everything is legible. These documents should be in the same package as the goods you are returning when you send them back to our warehouse.
When we receive a product quality claim, we carry out an investigation and we inspect the item. Your views as a customer are very valuable to us, so we do ask you to contact us directly with your views or concerns.
If parcels are returned to us that have not been claimed by our customers at their designated delivery point, we reserve the right to debit the customer for all costs relating to such a return + handling charges: 149 SEK in total.
Product images and colors
We do our utmost to show the colors and design of our products as true to life and as accurately as possible on our website, but we cannot guarantee that the colors displayed in the online shop are exactly what they are like in real life. The color on the screen could depend on your computer and the settings of your screen. Not can we guarantee that all the images replicate exactly what the goods look like in real life.
If you have not found the answer to your question, please contact our customer service team!
Questions relating to products, please contact: firstname.lastname@example.org
Questions relating to deliveries, please contact: email@example.com
We will send you an answer within 24-48 hours, Monday – Friday (except on holiday´s).